POPIA Compliance Notice
Effective Date: 29 June 2026
POPIA Compliance Notice
The Blinds Factory is committed to protecting the privacy and personal information of our customers, suppliers, business partners and website visitors.
We process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African legislation.
Our Commitment
We are committed to ensuring that personal information is:
- Collected lawfully and fairly
- Processed only for legitimate business purposes
- Accurate and kept up to date where reasonably possible
- Protected against unauthorised access, disclosure or loss
- Retained only for as long as necessary
- Processed transparently and responsibly
Information We May Collect
Depending on your interaction with us, we may collect:
- Full name
- Company name
- Contact details
- Email address
- Telephone number
- Physical, delivery and installation addresses
- Product preferences
- Measurements
- Photographs supplied for quotations
- Payment information (where applicable)
- Website usage information
- IP address
Why We Collect Personal Information
Your information is collected to:
- Provide quotations
- Manufacture custom blinds
- Arrange installations
- Deliver products
- Respond to enquiries
- Provide customer support
- Honour warranties
- Comply with legal obligations
- Improve our services
Protection of Your Information
The Blinds Factory implements appropriate technical and organisational measures to safeguard personal information against:
- Unauthorised access
- Loss
- Theft
- Misuse
- Alteration
- Disclosure
Sharing Personal Information
We do not sell personal information.
Information may be shared only where necessary with:
- Installation teams
- Delivery partners
- Payment providers
- Professional advisers
- Service providers
- Government authorities where required by law
Your Rights Under POPIA
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where legally permissible
- Object to certain processing activities
- Withdraw consent where applicable
- Lodge a complaint with the Information Regulator
Retention of Information
Personal information is retained only for as long as necessary to fulfil business, legal and regulatory requirements.
When information is no longer required, it is securely deleted or destroyed.
Information Officer
The Blinds Factory has designated a responsible person to oversee compliance with POPIA.
For privacy-related enquiries, please contact:
The Blinds Factory
Website: https://www.blindsfactory.co.za/
Email: [reinier@blindsfactory.co.za]
Telephone: [+27 (0)28 754 1274]
Physical Address: [6 Ritbar Street, Stilbaai Industrial, Stilbaai-East,6674]
Complaints
If you believe that your personal information has not been processed in accordance with POPIA, please contact us first so we can attempt to resolve your concern.
You may also lodge a complaint with:
The Information Regulator (South Africa)
JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001
Email: inforeg@justice.gov.za
Telephone: +27 (0)10 023 5200
Website: https://www.justice.gov.za/inforeg/
Updates
This POPIA Compliance Notice may be updated from time to time to reflect changes in legislation or our business practices.